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General Policies

Ananda Policies

Enquiry

• All enquiries will be registered through mail at reservations@anandaspa.com.
• Guest name, Country and city of residence, Dates of stay, Programme or rate category, Room type and occupancy must be specified at this stage.
• On receipt of all the above required information, an Enquiry reference no. will be shared. All future correspondence must quote this Enquiry no. In the absence of a valid Enquiry no. being generated, availability status and/or applicable rates remain subject to change.

Guarantee

• Bookings for all room categories must be guaranteed by making 100% payment of the entire booking value not later than 30 days prior to the date of arrival.
• For Villas and Suites, payment of 25% advance of the entire booking value must be completed within 48 hrs of enquiry to guarantee the booking. Balance 75% payment to be completed not later than 45 days prior to date of arrival.
• Any enquiry will be automatically released if not guaranteed as per the above conditions
• Enquiries for any category received within 30 days (or 45 days for villas and suites) prior to date of arrival will need to be guaranteed at the time of enquiry.
• Payments to guarantee bookings can be made by credit card via a link to a secure online payment gateway, or by making a transfer to our bank account. In the case of bank transfer, the booking will only be confirmed upon receipt and verification of the transfer receipt by Ananda.
• Any enquiry for any Deluxe Room, Suite or Villa category for stays over a Blackout Period will be automatically released if not guaranteed within 48 hours of receiving the enquiry. Blackout periods include Christmas, New Year, Festival Holidays and any other peak occupancy period as periodically announced by Ananda or intimated at the time of enquiry.

Cancellation & Amendment

• 21 days or more prior to date of arrival – no penalty charge. Full refund of advance deposit paid as guarantee is applicable in case of such cancellation.
• Between 15-21 days of date of arrival - 50% of the advance deposit will be charged as penalty and balance will be refunded.
• Within 15 days of date of arrival - 100% of the advance deposit will be charged as penalty
• For Villas and Suites, 45 days or more prior to arrival, no penalty charge. Between 45 and 30 days prior to arrival, 50% of the advance deposit will be charged as penalty and within 30 days of arrival 100% of the advance deposit will be charged as penalty
• In the event of early departure with respect to the initially contracted stay, 100% of the booked value will be applied, with no refund permitted.
• Any applicable refunds will be done after deduction of a 3% administrative charge on the amount to be refunded.

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